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Singpass helpdesk counter is a physical service point where users go to resolve problems with their Singpass account or get in-person support.
They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.
Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Remember to take your IC or relevant identification documents so staff can verify your details and read more help you efficiently.
Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.
For smooth in-person service with government digital identity matters, Singpass counters are always ready to assist.